Student Services

Newton College provides a range of services to support students during their time studying with us. We understand the difficulties students may face in settling into a foreign environment and we have a Student Services Department (SSD) available to offer personal and friendly assistance to students.

All Newton staff have the responsibility to support their students and understand the process of referring students to the designated staff for different aspects of the services.

Student Services Officers are the first point of contact for students via email ([email protected]).

The Student Services Officers will be responsible for:

  • Providing students with up-to-date details of Newton’s support services.

  • Handling student enquiries about course timetables, classroom arrangements, facilities and hospitality of Newton.

  • Organising student orientation.

  • Receiving student complaints and referring complaints to the RTO Manager.

  • Providing students with information about Newton attendance and course progress requirements.

  • Assisting students regarding WHS matters (advising the availability of sick bay and first aid kit).

  • Providing information to students related to requests for leave, changes to courses and cancellations, and forwarding the request to the Admissions Manager for processing where relevant.

Academic Support

All Newton academic staff are responsible for providing academic support to all students. Students can access one-on-one learning support with the Newton Learning Advisor. Students can make appointments with the Learning Advisor via email ([email protected]) or through the Student Services Officers.

The Learning Advisor is responsible for:

  • Accessing the LLN test reports and identifying specific learning support needs.

  • Planning and delivering academic workshops on academic integrity, academic skills and learning styles.

  • Referring students to welfare support and/or English support as appropriate.

  • Helping students better understand their assessment requirements as appropriate.

Student Welfare Counsellor

The Student Welfare Counsellor is available for all Newton students and provides counselling based on appointment.

Students can contact the Student Welfare Counsellor via email ([email protected]) for consultation on:

  • Stress due to study

  • Learning difficulties

  • Physical and mental problems that affect their study and life and

  • Advice on student workplace issues

CONTACT US

  • Newton College Pty Ltd T/A Newton College
  • Brisbane Campus Address: 98 Cleveland Street, Greenslopes, QLD 4120
  • Brisbane Campus Landline Number: +61 731 280 176
  • Email: [email protected]
  • ABN: 75 609 329 973 RTO Code: 41437 Cricos Provider Code: 03598G
  • Melbourne Campus Address: Level 10, 190 Queen Street, Melbourne, VIC 3000
  • Melbourne Campus Landline Number: +61 396 400 057
  • Working Hours: Monday - Friday: 9:30 am - 5:30 pm